Returns & Refunds
Your satisfaction is our priority. Return your products with ease.
Return policy
You have 30 days from the date you receive your order to return it.
Unused product, in its original packaging
All accessories and instructions included
Proof of purchase (invoice or purchase order)
Produced in a condition suitable for resale
How do I make a return ?
Complete transparency of the process
Contact our customer service department
Send us an email or give us a call to request a return. We will provide you with a return number and detailed instructions.
Prepare your package
Carefully pack the product in its original packaging with all accessories. Include the return slip that we will have sent you.
Ship your return
Use the prepaid return label that we will provide. Drop off the package at a drop-off point or post office.
Get your refund
Once the return has been received and validated, your refund will be processed within 5 to 7 business days to your original payment method.
Reimbursement terms and conditions
Once we receive your return, we will review it within 2 to 3 business days. The refund will then be processed and credited to your bank account within 5 to 7 business days.
Refund to the same payment method used for the purchase
Total amount of the refunded product (excluding initial shipping costs, except for complete order returns)
Return shipping costs covered by AISA Care
Upon request, we can offer you a credit note valid for 12 months in our store or an exchange for another product.
Product exchange
Would you like to exchange your product for a different model or size ?
Contact our customer service to check availability
Return the original product according to the standard procedure.
We ship the new product as soon as we receive the return.
No additional fees for exchanges
Defective products or delivery errors
If your product has a manufacturing defect or if you have received an item that differs from your order :
Contact us immediately (within 48 hours of receipt)
Send us photos of the product and the defect you have noticed.
We prioritize returns and exchanges.
All costs are covered by AISA Care.
Frequently asked questions
No, you may return a product within 30 days, provided it is in a condition suitable for resale and complies with hygiene standards.
Return shipping costs are fully covered by AISA Care. We will provide you with a prepaid return label.
Once your return has been validated (2–3 days), your refund will be issued within 5 to 7 business days to your original payment method.
No worries! Simply contact our customer service team with your order number or the email used for your purchase. We will locate your order and resend your invoice.
Yes, you can cancel your order free of charge as long as it has not yet been shipped. Please contact our customer service team as soon as possible.
Initial shipping costs are refunded only in the case of a full order return or a defective product. For partial returns, only the product amount will be refunded.
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