Contact us

Let's talk about your well-being

Our team is available to answer any questions you may have about our products, your order, or our treatment protocols.

Availability
Mon – Fri ·  CET 2-6pm
Headquarters
Genopole Entreprises – 4, rue Pierre Fontaine 91058 EVRY

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Guaranteed response within 48 business hours.

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Address
Genopole Entreprises
4, rue Pierre Fontaine - 91058 Évry-Courcouronnes
Road

Customer service hours

Monday – Friday
CET 2-6pm 
Saturday – Sunday
Closed

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Frequently asked questions

What are the response times ?

Our team responds to all requests within 48H business hours (Monday through Friday).

For emergencies, we recommend that you call us directly.

How can I track my order ?

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You can also contact us with your order number.

Do you offer personalized advice ?

Yes, our team of specialists is available to guide you toward products suited to your profile and needs. Please specify this in the subject line of your message.

How do I initiate a return or refund ?

Select «Returns/Refunds» in the contact form or go directly to our dedicated page to find out about the complete 4-step procedure.

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